Privacy Policy

1. Introduction

Call Whisperer ("we", "our", "us") provides an AI-powered sales coaching platform. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

Account Information

When you create an account, we collect your email address and any profile information you provide.

Practice Session Data

During practice sessions, we process call audio, generate real-time transcriptions, and create AI coaching feedback. This includes conversation transcripts, coaching suggestions, and post-session analysis scores.

Usage Data

We collect information about how you use the service, including pages visited, features used, session frequency, and performance metrics. This data helps us improve the product and understand user engagement.

3. How We Use Your Information

• Provide and operate the AI sales coaching service
• Generate real-time coaching feedback during practice sessions
• Produce post-session analysis and improvement recommendations
• Track your practice history and progress over time
• Enforce usage limits and prevent abuse
• Improve our AI coaching models and service quality
• Communicate with you about service updates

4. Third-Party Services

We use the following third-party services to operate our platform:

• Anthropic (Claude AI) & Google (Gemini) — AI models for generating coaching feedback and session analysis
• Deepgram — Speech-to-text transcription of practice calls
• VAPI — Voice AI for simulated prospect conversations
• Supabase — Authentication, database, and data storage
• PostHog — Product analytics and user behavior tracking
• Meta (Facebook) Pixel — Advertising conversion tracking

Each of these services has its own privacy policy. We encourage you to review them. We only share the minimum data necessary for each service to function.

5. Data Storage and Security

Your data is stored securely using Supabase with row-level security policies ensuring you can only access your own data. We use encryption in transit (TLS/SSL) for all communications. Practice session transcripts and analysis are stored in our database and associated with your account.

6. Data Retention

We retain your account information and practice session history for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access your personal data and practice history
• Request correction of inaccurate information
• Request deletion of your account and data
• Export your practice session data
• Opt out of marketing communications

8. Cookies and Tracking

We use cookies and similar tracking technologies for authentication, analytics, and advertising. Our analytics tools (PostHog, Meta Pixel) may collect information about your browsing behavior. You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at privacy@callwhisperer.app.