Privacy Policy

1. Introduction

Call Whisperer ("we", "our", "us") provides an AI-powered sales coaching platform. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

Account Information

When you create an account, we collect your email address and any profile information you provide.

Practice Session Data

During practice sessions, we process call audio, generate real-time transcriptions, and create AI coaching feedback. This includes conversation transcripts, coaching suggestions, and post-session analysis scores.

Usage Data

We collect information about how you use the service, including pages visited, features used, session frequency, and performance metrics. This data helps us improve the product and understand user engagement.

3. How We Use Your Information

• Provide and operate the AI sales coaching service
• Generate real-time coaching feedback during practice sessions
• Produce post-session analysis and improvement recommendations
• Track your practice history and progress over time
• Enforce usage limits and prevent abuse
• Improve our AI coaching models and service quality
• Communicate with you about service updates

4. Third-Party Services

We share data with third-party service providers as necessary to operate the platform. These providers may receive account information, usage data, and session-related data solely to perform services on our behalf. They are not permitted to use your data for their own purposes. Each operates under its own privacy policy, and we only share the minimum data necessary for the Service to function.

5. Data Storage and Security

Your data is stored securely using industry-standard row-level security policies ensuring you can only access your own data. We use encryption in transit (TLS/SSL) for all communications. Practice session transcripts and analysis are stored in our database and associated with your account.

6. Data Retention

We retain your account information and practice session history for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access your personal data and practice history
• Request correction of inaccurate information
• Request deletion of your account and data
• Export your practice session data
• Opt out of marketing communications

8. Cookies and Tracking

We use cookies and similar tracking technologies for authentication, analytics, and advertising. Our analytics and advertising tools may collect information about your browsing behavior. You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time at our sole discretion. Changes take effect immediately upon being posted to this page, as reflected by the updated date at the top. We may, but are not obligated to, notify you of changes. It is your responsibility to review this Policy periodically. Your continued use of the Service following any changes constitutes your acceptance of the revised Policy.

11. Live Calls — Blocked Call Attempts

When you use live calls, we restrict certain destinations and number ranges for security, fraud-prevention, cost, carrier, and legal reasons. When you attempt to call a restricted destination, we record the attempt so we can keep the Service secure and understand demand for destinations we do not yet support.

What we collect: the number dialled, your account and user identifiers, the date and time of the attempt, the destination classification, the reason the destination was restricted, and related request metadata.

Why we use it: security, fraud prevention, abuse prevention, billing and dispute handling, support and debugging, legal compliance, service improvement, and cost control.

Legal basis (UK/EEA): our legitimate interests in operating a secure, sustainable service, and, for account holders, performance of our contract with you.

Retention: we keep blocked call-attempt records for up to 12 months, unless we need them longer for a security investigation, dispute resolution, legal compliance, or abuse prevention.

Sharing:we may share this data with the telephony, hosting, security, analytics, and support providers that help us operate the Service. You retain the rights described in the "Your Rights" section above, including access, correction, deletion, and objection where applicable.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at privacy@callwhisperer.app.